Frequently asked questions
Everything you need to know about buying, selling, and payments on Xooney.
Yes. Your payment is held securely and only released to the seller once you confirm your order has been delivered.
If your order isn't confirmed as delivered, your payment isn't released — you're protected either way.
Verified sellers complete an identity and location check before they can sell. Look for the verification badge on a seller's profile.
Most orders are delivered within 7 days of dispatch, though this can vary by seller and location.
No — buyers never pay a platform fee, only the price listed by the seller.
It's free to list. Xooney takes a small commission (2.5% + ₦150) only when an item actually sells.