Frequently asked questions
Everything you need to know about buying, selling, and payments on Xooney.
Yes. Your payment is held securely in escrow and only released to the seller once you confirm your order has been delivered.
If your order isn't confirmed as delivered, your payment isn't released to the seller — you're protected by escrow.
No. Seller verification is 100% free. Sellers do not pay any upfront fee to complete digital address and identity verification.
You can upload a screenshot or photo of any product you found online or offline. Xooney's AI automatically scans and surfaces matching products from verified local sellers.
You can invite friends and followers from WhatsApp, Instagram, TikTok, Facebook, and Snapchat using your custom link to build your storefront audience and drive customer sales.
Most orders are delivered within 7 days of dispatch, though this can vary by seller and location.
No — buyers never pay a platform fee, only the price listed by the seller.
It's free to list products. Xooney charges a commission of 2.5% + ₦150 only when an item actually sells.